Question 1

When is the deadline to renew my Celtic FC Season Ticket?

Accepted Answer

The deadline to renew your season ticket is 5pm on Wednesday, 30 June 2021.

Question 2

HOW CAN I RENEW FOR SEASON 2023/24?

Accepted Answer

Season Hospitality members will recieve communications by email or letter with the full details on how to renew your package. Please ensure that your contact details are up to date. You can update your details by logging in to your online account at https://www.eticketing.co.uk/celtic/.

Question 3

ARE THERE ANY ADDITIONAL BENEFITS INCLUDED IN MY SEASONAL HOSPITALITY PACKAGE THIS SEASON?

Accepted Answer

Yes. The additional benefits for Season 2021/22 are listed below: THE WALFRID RESTAURANT,     THE EXECUTIVE CLUB,     NUMBER 7,     CLUB CELTIC,     SOUTH STAND BOXES,     CAFE 1888,     MCNEILL SUITE. The 2021/22 Season also includes some brand new features which we hope will be popular with supporters:     An additional pre-season friendly at Celtic Park on 24 July versus West Ham United, either in person or on the Pass to Paradise;     Additional pre-season friendlies from the pre-season camp  available on the Pass to Paradise, provisionally:     - 7th July (KO 15:00) Sheffield Wednesday (KO 15:00)     - 10th July v Charlton Athletic (KO 15:00)     - 14th July v Bristol City (KO 19:45);     Free entry to a First Team Training Day at Celtic Park once the COVID 19 restrictions allow;     Free entry to an SWPL Women’s Match at Celtic Park once the COVID 19 restrictions allow;     20% off Celtic Park Stadium Tours;     20% off food at the No.7 Restaurant, not on a matchday;     10% off Celtic Soccer Academy Skills Schools     Digital Match Programme for every SPFL home league match; Entry into a monthly draw to receive signed merchandise from the first team squad. Further details around the delivery of these additional benefits together with any applicable terms and conditions related to the same will be communicated to all Seasonal Hospitality members in due course

Question 4

MY SEASONAL HOSPITALITY PACKAGE AUTOMATICALLY RENEWS, WHEN WILL MY PAYMENTS BE TAKEN?

Accepted Answer

If your Seasonal Hospitality package is automatically renewed and paid for by Direct Debit.     The first deposit will be taken on Monday, 21 June 2021.     The remaining instalment dates are Friday 27 August 2021, Friday 24 September 2021 and Friday 29 October 2021. Further information will be provided in your renewal letter.

Question 5

WILL I BE ABLE TO USE MY HOSPITALITY FACILITY AT CELTIC PARK IF I AM ALLOWED TO GAIN ENTRY TO A GAME?

Accepted Answer

Where any hospitality element of the benefits that cannot be provided at the normal location within the stadium due to Coronavirus restrictions, alernative hospitality elements may be provided at an alternative location, including at an alternative off-site location. Further details will be issued by the Club ahead of any affected matches.

Question 6

WILL SEASONAL HOSPITALITY MEMBERS BE ABLE TO ATTEND CELTIC PARK NEXT SEASON?

Accepted Answer

The Club is encouraged by the recent announcement of crowds at sporting events across Glasgow this summer including at Hampden and on Glasgow Green. Celtic will continue to be at the forefront of the effort to get our supporters back into Celtic Park safely. However this is obviously outwith our control and there are many uncertainties. Further details will be shared by the Club in due course by the Celtic Park Hospitality Team.

Question 7

HOW WILL THE CLUB DETERMINE WHICH SEASONAL HOSPITALITY MEMBERS ARE ALLOWED INTO CELTIC PARK IN THE EVENT OF A REDUCED CAPACITY BEING PERMITTED?

Accepted Answer

The Club is committed to getting supporters back into Celtic Park as soon as possible and will investigate any and all options for this and will communicate further details to our Season Ticket Holders in due course. In the event of reduced spectator capacity matches, the Club will operate an opt-in online ballot - you will not be entered automatically. Further details on online ballots will be issued by the Club ahead of any reduced spectator capacity matches and communicated to all Season Ticket Holders.

Question 8

WILL I BE ABLE TO SIT IN MY SEAT DURING REDUCED CAPACITY MATCHES?

Accepted Answer

It is unlikely that your usual seat will be available during periods of reduced capacity where an online ballot is in operation. Further information will be issued by the Celtic Park Hospitality Team ahead of any reduced spectator capacity matches and communicated to all Seasonal Hospitality members.

Question 9

WILL ANY ADDITIONAL RULES OR REQUIREMENTS APPLY TO MATCH ATTENDANCE FOLLOWING THE COVID-19 PANDEMIC?

Accepted Answer

Guidance relating to additional rules or requirements which may apply will be issued by the Club ahead of the relevant matches and communicated to all Seasonal Hospitality members. Further details will be shared by the Club in due course and made available on https://www.eticketing.co.uk/celtic/ however all efforts will be made to maximise safe supporter attendance and also make the match day experience as enjoyable as possible when supporters are able to return.

Question 10

WHAT MEASURES ARE THE CLUB TAKING TO ENSURE THE SAFETY OF SPECTATORS WHO ARE ABLE TO RETURN TO CELTIC PARK?

Accepted Answer

The Club is continuing to work with all appropriate authorities and advisors to understand all applicable rules and regulations around Covid-19 to enable us to welcome supporters back to Celtic Park safely.  More details of the specific arrangements in place for any restricted spectator capacity matches will be made available on celticfc.com and communicated to all Seasonal Hospitality members Ticket holders in advance of any match, in line with the then current rules and guidelines.

Question 11

WHAT ARE THE VIRTUAL SERVICES BEING PROVIDED AS PART OF MY SEASON TICKET?

Accepted Answer

If any Celtic matches at the Stadium to which you are entitled under the Benefits for which Celtic have secured specific broadcast rights are played ‘behind closed doors’ or with a reduced spectator capacity as a consequence of Coronavirus/Covid-19 being potentially present/a threat to public health and with ground access being regulated/directed by the Scottish Government, Local Licensing Authority and/or the Police or any other body having regulatory authority in these or related matters, and the Benefits are not valid for entry to the Stadium, you will be provided with access to the Virtual Services (for you and any applicable Guests), to allow you to view the affected fixtures.  The Virtual Services terms and conditions and FAQs, which include technical requirements and how to access the platform can be found at celticfc.com/season-tickets

Question 12

WILL I NEED TO WATCH ALL MATCHES DURING SEASON 2021/22 VIA THE NEW PLATFORM?

Accepted Answer

The Club are committed to getting supporters back into Celtic Park as soon as it is safe to do so and we are working hard to achieve this.  The platform is therefore the only way to ensure that supporters don’t miss any league action from Celtic Park whilst games are played ‘behind closed doors’ or with a reduced capacity that you have not been invited to attend as a consequence of the Coronavirus pandemic.  We are encouraged by the recent announcement of crowds at sporting events across Glasgow this summer including at Hampden and on Glasgow Green and are therefore hopeful of welcoming you home to Celtic Park soon however this is obviously out with our control.

Question 13

ARE THE VIRTUAL SERVICES AVAILABLE IN IRELAND?

Accepted Answer

Yes. Any Seasonal Hospitality members located in the UK or Ireland will be able to access the Virtual Services.

Question 14

DO I NEED TO SUBSCRIBE TO SKY SPORTS AND/OR CELTIC TV TO GET ACCESS TO THE VIRTUAL SERVICES?

Accepted Answer

No. The Club’s Virtual Services are entirely separate from both Celtic TV and Sky Sports and are exclusively available to Season Ticket Holders.  The Virtual Services will be delivered directly by the Club to Season Ticket Holders via the Pass to Paradise platform, just as in Season 2020/21.

Question 15

WHAT MATCHES ARE INCLUDED IN THE VIRTUAL SERVICES?

Accepted Answer

All Celtic matches at the Stadium to which you are entitled under the benefits within your Seasonal Hospitaliy package for which Celtic have secured specific broadcast rights are played ‘behind closed doors’ or with a reduced spectator capacity as a consequence of Coronavirus/Covid-19 being potentially present/a threat to public health and with ground access being regulated/directed by the Scottish Government, Local Licensing Authority and/or the Police or any other body having regulatory authority in these or related matters, and the Benefits are not valid for entry to the Stadium, you will be provided with access to the Virtual Services (for you and any applicable Guests), to allow you to view the affected fixtures.

Question 16

WILL THERE BE ANY CHANGES TO THE PRICE OF MY SEASONAL HOSPITALITY PACKAGE AS A RESULT OF THE ONGOING CORONAVIRUS RESTRICTIONS?

Accepted Answer

To the extent that any hospitality and/or priority purchasing elements of the Benefits cannot be provided at either the Stadium or an alternative location due to Coronavirus Restrictions, you will receive a refund for such elements of the Benefits, for which suitable alternatives could not be provided, pro-rated to the number of fixtures included in the Benefits and affected by the Coronavirus Restrictions (&#x27;Hospitality Credit&#x27;).  The Celtic Park Hospitality Team will contact you once we have established the amount of your Hospitality Credit to confirm your options for using your Hospitality Credit or obtaining a refund. If you have agreed credit terms or instalment payments with the Club or the Club&#x27;s finance partner, any Hospitality Credit due to you will be offset against any outstanding sum owed to the Club or finance provider.  It remains our aim to have Seasonal Hospitality members back at Celtic Park as soon as we can and we are working hard to achieve this.

Question 17

IS A REFUND AVAILABLE FOR THE MATCHES WHICH SEASON TICKET HOLDERS CAN’T ATTEND DUE TO CORONAVIRUS IF THEY CHOOSE NOT TO USE THE VIRTUAL SERVICES (E.G. IF ONLY ONE LOGIN IS REQUIRED IN A HOUSEHOLD OF MULTIPLE SEASON TICKET HOLDERS OR IF A SEASON TICKET HOLDER DOES NOT HAVE THE ABILITY TO ACCESS THE VIRTUAL SERVICES?)

Accepted Answer

Whilst the Club appreciates that not everyone may wish, or be able, to make use of the Virtual Services, there is no price reduction or refund available. It is our aim to have Season Ticket Holders back at Celtic Park as soon as we can and we are working hard to achieve this.

Question 18

I WANT TO PAY UPFRONT, IN FULL FOR MY SEASON TICKET, HOW CAN I DO THIS?

Accepted Answer

You can pay in full for your Seasonal Hospitality by completing and your renewal form and returning it by post or email, by calling the Celtic Park Hospitality team on 0871 226 1888 (option 4) or by emailing the team at matchdayhospitality@celticfc.co.uk  Please note the deadline to renew your Seasonal Hospitality is 5pm, June 30, 2021.

Question 19

HOW CAN I APPLY TO PAY FOR THE 4 OR 10 MONTH SCHEME WITH V12 RETAIL FINANCE?

Accepted Answer

Seasonal Hospitality members can renew their Seasonal Hospitality package via V12 Retail Finance online at eticketing.co.uk/celtic/.  Select either the 4 or 10 month payment option (as appropriate).  Please note V12 Retail Finance applications are only available online. Please ensure that you complete the e-signature process to secure your Seasonal Hospitality package. Your Seasonal Hospitality package will not be activated until after V12 Retail Finance pays the price of your Seasonal Hospitality package to the Club.

Question 20

I WAS A STUDENT SEASONAL HOSPITALITY MEMBER LAST SEASON, HOW DO I PURCHASE MY SEASON TICKET AT THE STUDENT PRICE FOR SEASON 2021/22?

Accepted Answer

If you were a Student Seasonal Hospitality member last season, your renewal has been reserved as a Student Season Ticket. Proof of conession must be provided by October 8, 2021. Failure to provide proof by this date will result in your Seasonal Hospitality being suspended and your ability to use the Seasonal Hospitality to enter the Stadium, use the Virtual Services, and/or purchase match tickets being withdrawn.

Question 21

I WAS A STUDENT SEASONAL HOSPITALITY MEMBER AND WISH TO CHANGE TO AN ADULT SEASONAL HOSPITALITY PACKAGE, HOW DO I DO THIS?

Accepted Answer

If you wish to change from a Student Seasonal Hospitality member to an Adult Seasonal Hospitality member, please email your details to matchdayhospitality@celticfc.co.uk and the Celtic Park Hospitality Team will assist with this request. Please ensure you contact the Hospitality Team prior to the renewal deadline should you wish to change price.

Question 22

I CURRENTLY HOLD AN ADULT/CONCESSION SEASONAL HOSPITALITY PACKAGE BUT I’M GOING INTO FULL-TIME EDUCATION HOW DO I RECEIVE THE STUDENT PRICE?

Accepted Answer

If you were a Concession/Adult Seasonal Hospitality member in Season 2020/21 and are now a full time Student please email your details to matchdayhospitality@celticfc.co.uk and the Celtic Park Hospitality Team will advise on this request. Please note, student prices are limited in the stadium and we reserve the right to decline such a request.

Seasonal Hospitality FAQs

Seasonal Hospitality 2024/25